What information should I have ready when I call in with a question or concern?
-If you would like to call and speak to one of our experts, please have your invoice number ready so we can quickly find your file. Your invoice number is located on the confirmation page that was packaged with your part. If you provided an email address, this number can also be found in your confirmation emails. See Sample Invoice
If I need a replacement part, how long does it take to ship to me?
-In the rare case that your part is defective, we can ship you out a replacement auto part the same day in exchange for a temporary deposit. This deposit is to ensure that you send back your defective part and is fully refunded once it arrives back at our warehouse. We will also provide you with a free return shipping label to get the other part back to us.
I returned my part, how long will it take for me to receive my refund?
Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.
Up to 3 business days to check the return in.
Up to 3 business days to process the refund.
Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.